Refund policy

Return and Refund Policy for RevoChrome

Thank you for choosing RevoChrome. We appreciate your business and want to make sure your shopping experience is positive. Our Return and Refund Policy is designed to provide clear guidelines for returns, refunds, and exchanges.

Returns

1. Eligibility for Returns:
- To qualify for a return, the item must be unused, in its original condition, and in the original packaging.
- Returns must be initiated within 7 days of receiving your purchase.

2. Non-Returnable Items:
- Some items are non-returnable, including:
- Personalized or customized products.
- Gift cards.
- Accidental damage / water damaged goods.

3. Return Process:
- To start a return, please contact our customer service team at admin@revochrome.com. Provide your order number and details about the item you wish to return.
- Our team will guide you through the return process, including any necessary documentation.

4. Shipping Costs:
- Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.

Refunds

1. Refund Eligibility:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will be automatically applied to your original method of payment within 30 business days.

2. Late or Missing Refunds:
- If you haven’t received a refund within the specified timeframe, please check your bank account or contact your credit card company. It may take additional time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at admin@revochrome.com.

Exchanges

1. Product Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, contact us at admin@revochrome.com for further instructions.

Cancellations

1. Order Cancellations:
- If you wish to cancel an order, please contact us immediately. Once the order is processed and shipped, it cannot be canceled.

Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at admin@revochrome.com.

This Return and Refund Policy are subject to change without notice. Please review this policy periodically for any updates.